Frequently Asked Questions
What happens if I need to cancel my booking?
We understand plans change. If for any reason you need to cancel your booking, simply email us and we will be happy to reschedule your booking or give you a full refund as long as you notify us at least 6hrs before the scheduled pick up.
What happens if my flights delayed?
We are experts at airport pick ups. We understand flights change all the time. We monitor all flights and adjust pick ups accordingly. We do not charge for waiting time. Our priority is you and we ensure we eliminate this stress for you and your driver is waiting when your flight arrives.
Can my booking be amended?
We understand plans change so all bookings can be amended free of charge. Just simply email us an we will be happy to help.
Is there a maximum journey you won't cover?
No. We cover the whole of Ireland as long as the start or end of your journey is in Northern Ireland.
Is my payment secure?
Payments are processed through Stripe.com and are 100% secure.
I've made my booking. Will there be any extra or hidden charges?
No. Your booking payment covers the booking, waiting time, tolls and any extra charges incurred.
How can I make a booking?
You can click here to be taken to the booking page!
How early should I book my ride?
It is always advisable to book as early as possible and if your plans change we will refund your payment without question.
Can you accommodate large groups travelling for an event?
Yes. We can accommodate any size event and tailor it around your needs. Simply email us with your instructions and we will be happy to provide you with a quote.
Are your drivers licensed and insured?
Yes. All our drivers are professional experienced drivers. Each is fully licensed and insured.
Do you provide child seats or have any provisions for traveling with children?
Yes. If you require special extras for your transfer, simply email us.
How will I recognize my driver at the airport?
After you have made a booking you will receive confirmation. Closer to the scheduled date you will be provided with precise details of where to meet your driver and you will be provided with his direct number. You can also avail of our meet & greet service if you want greeted inside the terminal and assisted with your luggage.
Do you operate 24/7?
Yes. We operate 24/7 to ensure your plans go smoothly.
Do you offer meet and greet services?
Yes. We offer a number of services. If there is a specific request, simply contact us.